Return Policy

Returns and Exchanges

For any returns and exchanges simply contact us at – Criloi  accept return or exchanges on items in original conditions with all tags attached. We reserved the right to reject any items that do not meet our requirements. ATTENTION your returns shipment must be shipped within the 14 days of receipt. All exchanges are based on stock availability. Shipping charges are non-refundable. You are responsible for the return shipment.

How to return or exchange an item

Please email us at before returning any item. Please include your order number and return shipment tracking number when contacting us. You are responsible for return costs. Criloi is not responsible for lost or damaged packages.
For return ship to:
Via Conchetta 9, Milano 20136 – Italy


After receiving your returned item,if we approved your return,we will issue a refund to the original form of payment.

Receiving a demaged or incorrect item

If your received item is damaged or incorrect,please get in touch with us at we will take immediate action to remedy this. Thank you